If these actions do not support, make sure you Speak to our guidance at: [e mail guarded] or use this hyperlink. We will get again to you as quickly as possible.
In case you’re the sufferer of theft therefore you suspect that stolen resources are actually transferred to the ChangeNOW deposit handle, you must open up a support ticket and provide us with the following data:
After we exchange your funds, they will be sent for your payout handle. Even though sending is in development, your exchange’s standing will change to ‘Sending to you’.
Secure Your Wallet: Assure your wallet is secure by trying to keep your recovery phrase and personal keys Harmless. This can help protect your belongings through and after the exchange approach.
ChangeNOW utilizes an automated risk management process to examine all transactions. Every single scenario is going to be regarded separately. As outlined by European AML directives, KYC polices, and platform demands, We are going to check with you to supply a scan within your ID document valid in the country, together with some further information on the funds’ origin.
Furthermore, all of your exchange record is stored within your Pro account – enroll ChangeNow and monitor you transactions without difficulty.
A trusted application for our Repeated users. Accessibility handy capabilities such as transaction history and cashback from each exchange.
Right after ChangeNOW has received the affirmation of you owning passed the KYC method from SumSub, the exchange is concluded, as well as exchanged funds are then sent to the required recipient wallet tackle.
No worries, we’ve bought you! Determined by your certain circumstance, we could either procedure the transaction Usually or counsel a refund on your deal with. To take care of situations similar to this a lot quicker, feel free to reach out to us at [e mail shielded], we’re in this article for you personally 24/7.
copyright updates. We may possibly update the consumer and disable some coins. As soon as we turn them again on, you're going to get your cash without delay;
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Pick the recipient’s handle and enter your credit or debit card particulars. Make sure you be cautious and double-Examine it.
If you would like exchange funds at a fixed level mode, the ready time for just a deposit is twenty minutes. Be sure to be attentive and send funds instantly after creating an exchange.
If these measures don't support, make sure you Speak to our assist at: [email secured] or use this backlink. We can get back to you immediately.